FAQ

Wondering what to expect before you come?

Check out our frequently asked questions for the answers to most of your questions and our updated Covid Policy. Still curious? Contact Us and we will be happy to help you get ready for a great experience with us!

CLICK HERE FOR OUR COVID-19 POLICY and please check back regularly. Our policy is subject to change based on CDC recommendations and artist requirements. Thanks for your cooperation and for supporting LIVE MUSIC!

Not at this time. Currently, we are only open for ticketed events from Thursday through Sunday. This is the most sustainable model for our business right now as we recover from the tremendous losses caused by Covid-19. We hope to re-open for regular business hours (in addition to our concerts) in the future.

Yes! The box office is open when Salvage Station is open (please see our Events Page to find out when we are open for an event). No cash; credit cards ONLY! Please check our website for updates on ticket availability, door times, and more! You may experience long lines if trying to purchase tickets while we are open for a large event. Taxes and fees apply.

We are not responsible for tickets purchased from third party vendors.

*Please note that purchasing tickets online through our website is the fastest and easiest way to secure your tickets at this time. We do not have regular box office hours due to staff shortages but hope to resume regular box office hours in the future. Thank you for your patience.

Each individual show listing on our events page is clearly marked either “Outdoor” or “Indoor.” Depending on the weather, this is subject to change, so please keep an eye on our Instagram and/or Facebook accounts for weather-related updates.

All of our events are “rain or shine” unless otherwise posted. Look for updates on the event page and on our social media sites (Facebook, Instagram). For outdoor concerts, all guests should dress for the weather that day. If you are purchasing tickets and want to be under a tent, you should try to snag pods P1-P5 or B1-B5. All other seats are open air.

For large events, PAID parking will be available on a first-come, first-served basis in our on-site Salvage Station gravel lot for $10 cash or $12 credit card per car starting at 4:30PM. To determine if you’re attending a “large” event, please refer to the event page of the show you are attending.

FREE Parking will be available with complimentary shuttle service every 30 minutes (or faster, if traffic is good to us) just down the street in the Grainger lot at 834 Riverside Drive, in the Zen Tubing lot at 608 Riverside Drive and at the Asheville Chamber of Commerce lot at 36 Montford Avenue STARTING AT 5PM.

***Please note that some shows only require satellite parking at Grainger and Zen Tubing, so if there is not a parking attendant at the Chamber of Commerce, please go to Grainger or Zen Tubing instead. ***

As always, PLEASE carpool, Uber, Lyft, Taxi or bike when you can to help make parking available for all who need it. Salvage Station is not responsible for stolen items, so please lock your car and put valuables in your trunk out of sight. There is NO RE-ENTRY once your ticket has been scanned and there are no exceptions to this rule.

Let’s make this easy…here is a list of items you CANNOT bring into the venue:

No firearms, knives, weapons, pepper spray, fireworks, or projectiles of any kind

No drugs, drug paraphernalia or illegal substances of any kind

No chairs or blankets for Rebelution, JRAD or Flogging Molly due to limited space – no exceptions

No outside food, drinks or empty drinking containers allowed

No personal video cameras, Go-Pros, drones or lasers

No professional audio, video, or audio recording equipment – (including detachable lenses, tripods, zooms or commercial use rigs) without proper credentials

No large bags over (14″x14″x6″) *All bags are subject to being searched

No tents or easy-ups

No pets 

Shirts + shoes required at all times while on property

No frisbees or balls

***There is NO RE-ENTRY! All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, you will be asked to return them to your vehicle or forgo admission.

All shows are currently General Admission and there is limited seating available on a first-come, first-served basis. We do not offer reserved seating at this time.

***YOU MAY NOT BRING A CHAIR OR BLANKET TO THE FOLLOWING SHOWS: Rebelution, JRAD, Flogging Molly. More exemptions may be announced so please check back. There are no exceptions to this rule for these shows. We offer handicapped seating on the patio outside of the main bar for those who qualify.

For all other smaller events:

We allow low-profile camping chairs and blankets to be brought in for small events (ones that say “Free Parking”). Please note that chairs and blankets can only be placed in designated areas and cannot be left unattended for long periods of time. Please do not set up your chairs on the gravel, in obvious walkways or in front of the stage. Tents, tables, large umbrellas, small trampolines (yes, we have had people bring those), easy-ups, and other party enclosures (i.e., objects that obstruct view) are not permitted at any time.

All shows are currently General Admission and there is VERY limited seating available on a first-come, first-served basis. You may not reserve a seat.

Yes, we have the Root Down Kitchen at Salvage Station open during all business hours and you can find a sample menu here.

No

No they are not. Only service animals are permitted, and they must have proper documentation to be allowed on property.

Yes. “21+ only” means NO ENTRY for any and all humans under the age of 21. This includes infants, well-behaved teenagers, 20-year-old nephews who love the band and turn 21 soon, and everyone else under the age of 21. Sorry, we love all of you, but rules are rules.

For shows marked “all ages,” children under 7 attend for free; tickets otherwise required. All minors must be accompanied by an adult and this policy is strict. If we find any children running around without a chaperone, everyone in the party will be asked to leave with no refund. Strollers will be searched by security staff upon entry. Please bring proper ear protection for your children.

Yes, There are handicapped parking spots at the front entrance. We also offer handicapped seating under the big white tent right outside of the main bar area. If you have particular seating needs or specific questions about access, please contact us at [email protected]

Yes, but please pick it up the next day during our regular business hours. Cars left longer than a week will be towed at the owner’s expense. NO CAMPER VANS or RVs are allowed to park at Salvage Station: NO EXCEPTIONS. You may not sleep in your vehicle or stay overnight on the property under any circumstances. It is considered trespassing if you are on the property outside of business hours.

No. We are currently open for ticketed events only and our river access is closed at this time. We may reopen the river access once we are able to reopen at full capacity with normal business hours.

YES! You MUST wear shoes when you’re on the property. And pants, a shirt, etc. We want you to be comfortable, but this is still a place of business. Basically, dress as if you were going to a bar or restaurant.

We can accept both! If you have a screen protector on your phone, it may be difficult for us to scan your ticket, so consider printing it out for faster service.

No. We will only issue a refund if the concert is cancelled or postponed. Otherwise, there are no refunds.