Wondering what to expect before you come?
Check out our frequently asked questions for the answers to most of your questions and our updated Covid Policy. Still curious? Contact Us and we will be happy to help you get ready for a great experience with us!
ALL guests are subject to being searched prior to entry. No large bags or backpacks allowed into the venue. For fastest entry, bring a small, clear bag for your personal belongings.
This rule varies from show to show based on capacity. If chairs are allowed, we will indicate that on the event page.
Yes! Our box office is open Wednesday, Thursday, Friday, and Saturday from 2PM-6PM at 466 Riverside Drive.
You will save some money by purchasing directly from the box office but there are still small fees/taxes included.
We are not responsible for tickets purchased from third-party vendors, so buying directly from us at our box office or via our website is always the safest bet!
For shows marked “ALL AGES,” children under 7 attend for free; tickets are otherwise required. All minors must be accompanied by an adult and this policy is strict. If we find any children running around without a chaperone, everyone in the party will be asked to leave with no refund. Strollers will be searched by security staff upon entry. Please bring proper ear protection for your children.
For shows marked “12+,” only children ages 12 and up are allowed to attend. This means NO ENTRY for any and all humans under the age of 12. This includes sleeping infants and toddlers, children that aren’t yet 12 but are “mature for their age” and “go to shows all the time,” etc. All children 12+ will need a ticket to be admitted.
For shows marked “18+,” this means NO ENTRY for any and all humans under the age of 18. This includes infants, well-behaved teenagers, 17-year-old nephews who love the band and turn 18 soon, and everyone else under the age of 18. Sorry, we love all of you, but rules are rules. (And, of course, anyone 18 and up will need a ticket to be admitted.)
If you have further questions about these policies, please email email@example.com.
We can accept both! If you have a screen protector on your phone, it may be difficult for us to scan your ticket, so consider printing it out for faster service.
If you can’t find your tickets, first, search your Inbox and SPAM for “ticketfFast” (Ticketweb’s email delivery service). If you still can’t find them, as long as you have your Ticketweb confirmation number* and your ID (if the tickets were purchased under your name) when you get to the box office, you’ll be good to go. If you can’t find your confirmation number, please send us an email at firstname.lastname@example.org.
*We are not responsible for tickets purchased from third-party vendors. To avoid scams, please only purchase tickets directly from our website.
If you’d like to pass tickets on to someone else, please send us an email to email@example.com with that person’s name and CC that person as well (so that they can provide the email as proof of transference when they arrive at the box office). They must also bring the Ticketweb PDF* with the tickets (and/or the Ticketweb confirmation number*) and their own ID.
*We are not responsible for tickets purchased from third-party vendors.
Unless otherwise noted on the event page, all shows are General Admission; Standing Room Only. We offer handicapped seating on the patio outside of the main bar.
For those looking for a bit more pampering, we now offer our very exciting “Step It Up Lounge” with a private bar, beautiful new bathrooms, bistro seating, and a great view of the stage from the back end of the property. Step It Up Lounge is available on a first come, first served basis with limited availability. Wristbands are purchased at the lounge host stand and prices vary per show.
If you have a specific need in regards to handicap seating, please email us at firstname.lastname@example.org and we will do our best to accommodate your request. We understand that not everyone can stand up for the duration of a concert and we do our best to make everyone as comfortable as possible with the space and resources we have.
For large events, PAID parking will be available on a first-come, first-served basis in our on-site Salvage Station gravel lot for $10 cash or $12 credit card per car starting one hour before doors open. To determine if you’re attending a “large” event, please refer to the event page of the show you are attending.
FREE Parking will be available with complimentary shuttle service every 30 minutes (or faster, if traffic is good to us) just down the street in the Zen Tubing lot at 608 Riverside Drive and at the Asheville Chamber of Commerce lot at 36 Montford Avenue STARTING AT 5PM. **PLEASE CHECK THE EVENT PAGE AND YOUR EMAIL FROM TICKETWEB TO GET THE MOST UP-TO-DATE PARKING INFORMATION.
***Please note that some shows only require satellite parking at Zen Tubing, so if there is not a parking attendant at the Chamber of Commerce, please go to Zen Tubing instead. ***
Our neighbors on the other side of Southern States now offers paid parking for large events. If our paid lot is full and you want a very close alternative, that is a great place to try!
If a show is labeled “FREE ON-SITE PARKING”, you may park in the Salvage Station parking lot for FREE!
As always, PLEASE carpool, Uber, Lyft, Taxi or bike when you can to help make parking available for all who need it. Salvage Station is not responsible for stolen items, so please lock your car and put valuables in your trunk out of sight. There is NO RE-ENTRY once your ticket has been scanned and there are no exceptions to this rule.
!!DO NOT BLOCK BIKE LANES or PARK ON THE RAILROAD TRACKS ON RIVERSIDE DRIVE!!
Yes, There are handicapped parking spots at the front entrance. We also offer handicapped seating under the big white tent right outside of the main bar area. If you have particular seating needs or specific questions about access, please contact us at email@example.com.
Yes, you can bring your poster tube!
Now, let’s make this easy…here is a list of items you CANNOT bring into the venue:
No firearms, knives, weapons, pepper spray, fireworks, or projectiles of any kind
No drugs, drug paraphernalia or illegal substances of any kind
No chairs or blankets unless otherwise indicated on the specific event page
No outside food, drinks (empty reusable water bottles are allowed)
No personal video cameras, Go-Pros, drones or lasers
No professional audio, video, or audio recording equipment – (including detachable lenses, tripods, zooms or commercial use rigs) without proper credentials
No large bags allowed and all bags are subject to being searched
No tents or easy-ups
Shirts + shoes required at all times while on property
No frisbees, balls, hula hoops
No chairs or blankets are allowed unless otherwise mentioned in the event listing on our Events page.
***There is NO RE-ENTRY! All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, you will be asked to return them to your vehicle or forgo admission.
Yes, we have the Root Down Kitchen at Salvage Station open during all business hours and you can find a sample menu here.
No, they are not. Only service animals are permitted, and they must have proper documentation to be allowed on the property. DO NOT LEAVE YOUR PETS IN YOUR CAR DURING SHOWS.
Yes, but please pick it up the next day during our regular business hours. Cars left longer than a week will be towed at the owner’s expense. NO CAMPER VANS or RVs are allowed to park at Salvage Station: NO EXCEPTIONS. You may not sleep in your vehicle or stay overnight on the property under any circumstances. It is considered trespassing if you are on the property outside of business hours.
No. We are currently open for ticketed events only and our river access is closed at this time. We may reopen the river access once we are able to reopen at full capacity with normal business hours.
We have the following NA options (subject to change seasonally): Heinekin 0.0, Shanti Elixirs Jun, Root Beer, Ginger Beer, Yerba Mate, and Fonta Flora Sparkling Water.
YES! You MUST wear shoes when you’re on the property. And pants, a shirt, etc. We want you to be comfortable, but this is still a place of business. Basically, dress as if you were going to a bar or restaurant.
NO! There is no re-entry. No exceptions!